Really? it happened to me too, but they didn't even suggest charging me. Weird. Maybe you happened to fall on the wrong rep.Originally Posted By: jassyI like PetEdge also. Although the last time I placed an order they shipped an incorrect item and when I contacted them I was told I could send the incorrect item back at no charge but I would need to pay shipping and the small order charge for a 4.95 item. I wasn't very happy. Has anyone else had trouble with this or did I just get a bad customer service person?