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I like PetEdge also. Although the last time I placed an order they shipped an incorrect item and when I contacted them I was told I could send the incorrect item back at no charge but I would need to pay shipping and the small order charge for a 4.95 item. I wasn't very happy. Has anyone else had trouble with this or did I just get a bad customer service person?
 

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Originally Posted By: jassyI like PetEdge also. Although the last time I placed an order they shipped an incorrect item and when I contacted them I was told I could send the incorrect item back at no charge but I would need to pay shipping and the small order charge for a 4.95 item. I wasn't very happy. Has anyone else had trouble with this or did I just get a bad customer service person?
Really? it happened to me too, but they didn't even suggest charging me. Weird. Maybe you happened to fall on the wrong rep.
 

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Discussion Starter · #10 ·
tomorrow i will look into the other names that were posted. i tried petedge but it didn't work out. by the time they got done charging me for the product + the unexplained $15 minimum order fee + shipping, + taxes, import and brokerage fees, a $48 dog bed neared $100 final cost. i can certainly do better than that here and have the product in my hands immediately. they were very cool about canceling my order though, and they were quick to answer the phone, and totally polite. they deserve credit for good customer service. not everyone does that.
 
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