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I have similar problems cleaning the acne on Maggie's chin. I pretty much have to get everything ready (washcloth, soap, towel, medicine) without her seeing me do that. If she sees me get anything out, she bolts. I hold her head firmly with one hand over her mouth -- yes, she will squirm but letting her know I'm not giving up usually does the trick. If I have everything within reach of my other hand and go through steps quickly, I can usually get it all done. I wash her chin with medicated soap, dry it and then apply neosporin cream. The hardest part for me is keeping her distracted until the cream sinks in. Belly rubs usually work.
Make certain Pepper isn't rubbing her chin on anything -- that will only aggravate whatever is there. Good luck!
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