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Old 07-11-2019, 05:02 PM   #1 (permalink)
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Default Playpen design flaw- IMPORTANT

We have a 15 week old Beagle and like other new owners we bought all the extras to make things enjoyable for all around. In truth- he is spoiled beyond belief but we just can’t resist. However- we have discovered a problem with the portable playpen we bought. Pet Smart sells a 36 inch split door wire pen under their brand name Top Paw. Once the puppy is in you lift the door and it is closed by setting it over 4 hooks that sit along the right side of the door from top to bottom. Yesterday our little man jumped into the pen at just the right angle and snagged his collar on the second hook high enough to hold him off the ground. Essentially, had I not seen it or reacted quickly he would have asphyxiated as he was choking. Absolutely horrible! To make matters worse- the hooks are rod iron and curved at the top but open on the bottom so his collar got twisted in the hook making it impossible to free him. Thank goodness I was able to hold him up and keep him calm while we cut the collar. We immediately replaced this version. I am simply shocked that the store has no warnings nor does the product that this scenario is even possible. We are grateful that Snoopy seems to be fine and is here to be examined by his vet to confirm this but I am frustrated that the store has no follow up procedures to let us know that this has been looked into now that we have reported it. If anyone has any ideas on how we can prevent this from happening to another pet owner besides the advise we were given to remove his collar while he is in the house we would appreciate any input. PLEASE avoid purchasing this product for your pets!!!
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Old 07-11-2019, 05:08 PM   #2 (permalink)
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My goodness thats terrible. Could you return it with a firm complaint?
My dog has one of those molded plastic crates although I have a wire one in the car. Good thing you saw it.
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Old 07-11-2019, 05:46 PM   #3 (permalink)
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How terrible! Notify the company and take the pen back to the store!!
I am so glad you saw it too

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Old 07-11-2019, 06:25 PM   #4 (permalink)
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Oh wow!!!! That's awful! I'm so glad you were there! Terrifying, absolutely. So glad Snoopy is okay. You're a good owner to get him checked over too.
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Old 09-01-2019, 11:41 AM   #5 (permalink)
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Oh my God. That's causing extreme fear if I face that kind of situation. So glad your dog is okay. For me, the best is to utilized fabric-based playpen (I mean with the heavy-duty and waterproof). But it really depends on certain circumstances and if my dog is not trained since puppy to get used to the playpen, he might tear down when not supervise or he alone at home. Anyway, I prefer to utilize both dog crate and portable playpen for different situation. When I need to go out for a while and leave him alone, the dog crate is the way to go.
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